Privacy Policy

Last updated: August 06, 2024

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and engage with our services. It also outlines your rights under the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

We may update this policy from time to time. Please check this page regularly to ensure you are happy with any changes.

1. Data Controller

Arv Plumbing & Maintenance

For the purposes of UK GDPR, the Data Controller is responsible for deciding how and why personal data is processed.

2. The Personal Data We Collect

We may collect and process the following data about you:

Personal Information

• First name, surname, and occasionally title
• Company name (if you are a business customer)
• Postal address including postcode
• Email address or addresses
• Preferred telephone number(s)
• Job title (if applicable)

Transaction Data

• Details about your quotes, orders, and payments

Technical Data

• IP address, browser type, operating system, and information on your interaction with our website, including cookies.

3. Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Contractual Obligation: We process your personal data to fulfill our contractual obligations to you, such as providing quotes, processing orders, and arranging services like commissioning, maintenance, or repairs.
• Legitimate Interest: We may use your information to pursue our legitimate interests, such as improving customer service, maintaining our relationship with you, and conducting business development.
• Consent: Where required, we will obtain your explicit consent to process your data, particularly for marketing communications.

You have the right to withdraw consent at any time by contacting us at contact@arv-plumbing.co.uk

4. How We Use Your Data

We use the personal data we collect for the following purposes:

• To fulfill quotes and process orders
• To process payments
• To provide after-sales services, including warranties, repairs, and customer feedback
• To communicate with you about your orders, services, and satisfaction
• To send product and company updates (only if you have consented to receive such information)
• To comply with legal and regulatory obligations

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

• Transaction data is typically retained for 6 years after the end of our relationship with you, in compliance with tax laws.
• Marketing data is retained until you withdraw your consent.

After the applicable retention period, your personal data will either be securely deleted or anonymized.

6. Sharing Your Data

We do not sell or share your personal data with third-party companies for their own marketing purposes. However, we may share your information with:

• Our web hosting and IT service providers
• Delivery companies or subcontractors involved in fulfilling your orders
• Payment processors
• Professional advisers, such as accountants and legal representatives
• Government bodies, regulators, or law enforcement agencies (where required by law)

We ensure that these third parties are contractually obligated to protect your data and comply with data protection laws.

7. International Data Transfers

Your personal data may be transferred outside the UK or the European Economic Area (EEA) if necessary, for example, to our service providers based outside the EEA. In such cases, we ensure that appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your data.

8. Security

We are committed to ensuring that your data is secure. We have implemented appropriate physical, electronic, and managerial procedures to protect your personal information from unauthorized access, use, alteration, or disclosure. This includes encryption and secure access controls.

9. Your Rights

Under the UK GDPR, you have several rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct any inaccuracies or incomplete information in your data.
• Right to Erasure ("Right to be Forgotten"): You can request the deletion of your data where it is no longer necessary for the purposes we collected it.
• Right to Restrict Processing: You can ask us to limit the processing of your data in certain circumstances.
• Right to Data Portability: You can request a copy of your data in a machine-readable format to transfer it to another service provider.
• Right to Object: You can object to the processing of your data for marketing purposes or where we process your data based on our legitimate interests.

To exercise these rights, please contact us at contact@arv-plumbing.co.uk. We will respond within one calendar month.

10. Data Breach Notification

In the unlikely event of a data breach, we will notify the Information Commissioner's Office (ICO) and affected individuals where required by law.

11. Cookie Policy

We use cookies to enhance your experience on our website and to collect statistical data about how our website is used. Cookies help us tailor our website to your preferences and provide personalized features.

• Types of Cookies We Use: We use traffic log cookies to identify which pages are being used and analyze website traffic. These cookies do not collect personally identifiable information.

You can choose to accept or decline cookies. Most browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. This may limit some website functionality.

For more details, please refer to our Cookie Policy here.

12. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of these external sites, and you should review their privacy policies before providing any personal data.

13. Complaints

If you believe your data has been mishandled or you are not satisfied with our response to any privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at https://ico.org.uk or by calling 0303 123 1113.